Privacy Policy - Lux Everest

Privacy Policy

This Privacy Policy explains how your personal information is collected, used, shared and processed when accessing this website or using other services provided by its operator, including any written, electronic, and oral communications, online or offline, and purchases performed as well as the rights and choices you have associated with that information. Your privacy is very important to us and we are committed to protecting your personal data.


We collect information when you log in to your account, make a purchase, and/or when you log out. The information collected includes your name, e-mail address, phone number and credit card information. In addition, we automatically receive and store information from your computer, including your IP address, your browser, your login tool, and the page you request. You may, however, visit our site anonymously.


Any of the information we collect from you may be used in one of the following ways:

  • Personalize your experience and meet your individual needs
  • To process transactions – Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested
  • Improve our website
  • Improve our customer service and your support needs
  • Contact you by e-mail about an order


We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

This Privacy Policy explains how your personal information is collected, used, shared and processed when accessing this website or using other services provided by its operator, including any written, electronic, and oral communications, online or offline, and purchases performed as well as the rights and choices you have associated with that information. Your privacy is very important to us and we are committed to protecting your personal data.

4. Disclosure to third parties

We are the sole owners of the information collected on this site. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us for the purpose of processing your order, in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

5. What rights you have over your data

5.1 Your rights under data protection laws under Articles 14 to 22 of EU GDPR are following:

Right of access:
You can request a copy of the data we hold about you.

Right of rectification:
You can query any data we hold about you that you think is inaccurate or incomplete.

Right to object to processing, or to ask us to delete, remove or stop using your data:
This is often referred to as the “right to be forgotten”. It is not an absolute right to demand that organisations stop using or delete your data. An organisation may be entitled to keep and continue to use the data (e.g. to comply with a legal obligation to retain records, or so that the organisation can handle complaints and show that it treated you fairly in any period that the law gives you to lodge a complaint or legal claim).

Right to limit processing:
It may sometimes be possible to restrict processing of data so that it can only be used for certain purposes (e.g. legal claims or to exercise legal rights). In such circumstances, we would not use or share the data in other ways while processing is restricted. You can ask us to restrict the use of your data: if it is inaccurate; if it has been used unlawfully but you do not want us to delete it; if it is not relevant any more but you want us to keep it for use in legal claims; if you have already asked us to stop using it but you are waiting for us to tell you if we are allowed to keep using it.

Right to object to profiling:
As explained in section 4.1 in relation to credit scoring systems, if you apply for credit and are not satisfied with the result, you have the right to seek an explanation and request that a person manually reviews the decision. You can also ask us not to make decisions based solely on automated decision-making systems.

In relation to marketing profiling (selecting you for specific promotions and making recommendations), you can also object to this but then offers and recommendations you receive may be less relevant and no longer targeted to your interests.

Right to portability:
This right entitles individuals to ask organisations to transfer their data to another organisation (e.g. you wish to move from one social media service to another; from one music streaming service to another; from one bank to another). It seems unlikely to us that you would want to move the data we hold (e.g. your purchase history with us or details of your account transactions) to another organisation but you have the right to ask.

It is worth noting also that, under EU GDPR , if an organisation that is processing your data detects a breach of data security that could create a high risk to your rights, then that organisation may be required to notify you of the breach so you are aware of it. In such circumstances, the organisation would also be required to notify the relevant supervisory authority.

5.2 How to exercise your rights

You can exercise your rights in the following ways:

By calling us on 06 16 25 70 00 and submitting your request.

By mailing us on and submitting your request.

We may require proof of identity before fulfilling any request.

We will contact you to acknowledge receipt of your request and we will then answer fully within one month. In some cases, we may extend this period by up to 2 months.

6. How long we retain your data

We will retain your personal information only for as long as it is necessary for the purposes set out in this Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

If you no longer wish to be our customer, or cease using or accessing our Services, you can request us to close your account and delete all personal information we hold about you, subject to certain legal requirements. If you send us emails correspondence, we retain such information electronically in the records of your account. We will also electronically retain customer service correspondence and other correspondence from us to you. We retain these records to measure and improve our customer service and to investigate potential fraud and violations. We may, over time, delete these records as permitted by law. We will also retain Services usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Site, or we are legally obligated to retain this data for longer periods.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

7. Third-Party Websites

Our Site may contain links to third-party sites. This Policy does not apply to those third-party sites. We recommend that you read the privacy statements of any other sites that you visit as we are not responsible for the privacy practices of those sites.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

8. What should I know about data collected by social networks?

Lux Everest offers you the option to use social networks to improve our commercial relationship and offer you targeted advertising offers through these networks.

If you use social networks to communicate and interact with us (including Facebook Messenger, the Facebook or Instagram ) it is likely that this will involve a data exchange between Lux Everest and the social network.

For example, if you are connected to Facebook on your computer and you visit a page of the Lux Everest website, Facebook is likely to collect this information.

We recommend that you consult the personal data management policies of the various social networks you use to know the personal data that may be transmitted and what it will be used for.

9. Cookies

When using our online services, information relating to the navigation of your device (computer, tablet, smartphone, etc.), may be recorded in “cookies” files placed on your device, subject to any choices you have expressed about cookies. You can set your browser settings to reject cookies but please bear in mind that, if you do this, certain personalised features of our site cannot be provided to you.

If you log in on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

9.1 What is a cookie?

The term “cookie” refers to several technologies that make it possible to perform online browsing tracking or behavioural analysis of website users. These technologies are multiple and constantly evolving. There are, in particular, cookies, tags, pixels and JavaScript code.

A cookie is a small text file saved by the browser of your computer, tablet or smartphone which keeps limited user data to facilitate browsing and allow certain features, e.g. online shopping baskets and personal recommendations based on what you have viewed. These tracking pixels are small image files within the content of the site that allow us and the third party to understand which parts of the site are visited and whether particular content is of interest. This approach does not save any data on your device.

You can find out more about cookies generally here:

9.2 Why do we use cookies?

The cookies we use on our site allow us:

  • to establish visitor statistics, volumes and use of the various elements of our services. As such, we use cookies to measure the audience for our site
  • to adapt site presentation to the type of device used (e.g. tablet)
  • to adapt site presentation based on user preferences, e.g. interests chosen
  • to memorise information relating to a form that you have filled in on our site (registration or access to your account, contents of your shopping basket, etc.)
  • to allow you to access reserved and personal areas of our site (e.g. My Account, through login information)
  • to implement security measures (e.g. when you are asked to log back into your account after a period)
  • to share information on social networks. As such, we use cookies to share on these networks

9.3 How to configure cookies

Lux Everest collects your prior consent to the use of advertising, audience measurement and social network sharing cookies in accordance with data protection law.

At any time, you can express and modify your wishes in terms of cookies, by the means described below.

Configuration of your web browsing software
You can set your web browsing software so that cookies are saved in your device or, on the contrary, are blocked ‒ either systematically or depending on their source. You may also configure your web browsing software so that you are prompted each time to allow or block cookies before a cookie can be saved to your device.

How do you implement your preference based on the browser you use?
To manage cookies and your preferences, each browser is configured in a different way. It is described in your browser’s help menu, which will explain to you how to modify your cookies preferences:

10. Consent

By using our website, you consent to our privacy policy.

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